Website Terms of Use / Warranty information

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RESIDENTIAL AND COMMERCIAL FILM WARRANTY

Original purchaser’s limited warranty
Associated films Australia warrants to the original film purchaser that:

  1. Professionally installed automotive Elite Black & Elite safety films against crazing cracking, demetallising, delaminating, changing colour or adhesive failure. Refer to Film to Glass application chart for application to specify glass types. The following products are covered under this warranty for the time that is shown below in the timeline after first installation.
  2. Professionally installed Premium Black will not bubble, peel, crack, delaminate, demetallise and/ or fade to purple for the time that is shown below in the timeline after first installation.
  3. These warranties are not transferrable if there is a change in ownership.

 
Professionally Installed Warranty Timeline (Internal Films)
Elite Range
Elite DualTone – Lifetime* Residential / 12 Years Commercial
Elite Clear Safety – Lifetime* Residential / 12 Years Commercial
Elite Reflective Black – Lifetime* Residential / 12 Years Commercial
Elite Onyx – Lifetime* Residential / 12 Years Commercial
Elite Silver, Elite Silver Safety – Lifetime* Residential / 12 Years Commercial
Elite White Frost – 12 Years Residential / 12 Years Commercial
Elite Black Out – 5 Years Residential / 5 Years Commercial
Elite White Out – 5 Years Residential / 5 Years Commercial
Elite Anti-Graffiti – 7 Years Residential / 7 Years Commercial
 
Premium Range
Premium Black – 5 Years
 
 
*If the Associated Films Australia film is professionally installed on an interior glass a lifetime warranty is granted to the original consumer as long as they own and live in the home. Please always check the film to glass application chart to ensure film to glass suitability.
 This warranty is not transferrable if there is a change of ownership of the home in which the film has been installed.
 
In the event of film failure, Associated Films Australia will replace the defective product. The limited warranty coverage begins at the time of completion of installation. This limited warranty is extended to the original purchaser and is not transferable if there is a change of ownership of the property in which film has been installed. Associated Films Australia requires that the customer retain this original agreement and the invoice relating to the film installation. Proof of purchase is required to obtain warranty coverage.
 
Interior installation of DualTone and other films with up to 45% solar absorption onto clear, one pane, laminated glass and should be safe. Film application to other laminated glass structures should be considered carefully before installation.
 
Please always check the film to glass application chart.
 
The benefits under this warranty are in addition to other rights and remedies under a law in relation to the goods and services to which the warranty relates.
 
Our goods come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 
General Exclusions
Subject to Australian Consumer Law, this residential and commercial film Limited warranty does not apply in the following circumstances where:

  1. Damage to film is caused by abuse or improper care or treatment, improper film installation, improper film to glass application, glass breakage caused by accidental or intentional damage or IG unit seal failure
  2. Two or more tinted films are applied to the same glass surface
  3. Automotive film is applied to flat glass constructions
  4. Filmed glass:
  1. Has prior damage
  2. Is chipped
  3. Is cracked
  4. Has holes in it
  5. Has a gap between the frame and glass
  1. Film is applied to:
  1. Non-glass substrates if not specifically permitted(e.g. Polycarbonate)
  2. Clear annealed glass thicker than 9.5mm or tinted annealed glass thicker than 6mm
  3. Interior or skylights and without prior written approval from Assoicated Films Australia.
  1. Film is only partially applied to the surface of the glass.
  2. Window is shaded by exterior overhangs, extensions, columns, pillars or other features that may cause shading
  3. Damage caused by acts of nature (accidents, floods, fire, explosions etc)

In no event shall Associated Films Australia be liable or responsible for loss and or damage, direct, incidental or consequential, except as expressly set forth herein or as provided by law.
Associated Films Australia reserves the right to inspect any job prior to acceptance of the warranty claim. Fraud by the installing dealer or consumer shall void this Associated Films Australia limited warranty.

How do you make a claim?

  1. Call 0416 867 096 to speak to the Associated films Australia warranty Department. The Associated films Australia Warranty Department will ask the customer if they have a Associated films Australia Automotive Window Film Warranty form for the product to validate a claim.
  2. Once all supporting has been received the Associated films Australia warranty department will analyze and either authorize or reject the claim.
  3. If the claim is accepted, Associated films Australia will remove the faulty film and replace the faulty film with new film. Associated films Australia is only responsible for the costs of replacement film and the labour costs of installing the replacement film for our Elite films, all other films have a replacement warranty only no labour is considered.
  4. If the claim is rejected Associated films Australia will inform the customer in writing

 
Subject to the Australian Consumer Law, the Associated films Australia film replaced under this warranty is covered by the Associated films Australia window film warranty for the remaining period from the installation date of the original film which is being replaced.
 
Cleaning your film
Your window must remain closed for at least 24 hours after tinting.
Your film is made of polyester, which is tough and scratch-resistant. Although it is tough, film is not as hard as glass and can be damaged by abrasion or unkind treatment.
Here are some simple rules which prolong the life of your film:

  • Do not clean it at all for at least 4 weeks
  • Don not attach anything at all to the film with adhesive or suction cups
  • Never clean it with abrasive or ammonia based products
  • Do use warm water and detergent clean the film
  • Never use a brush- Do use a clean sponge or soft cloth to clean the film

 
What can you expect after installation?
Like all products that use an adhesive, the adhesive must cure to achieve a proper bond to the glass. You may see some changes in the appearance of the film while it is curing. Changes are normal at the time.,
Depending on film type and thickness, curing takes from 3 to 140 days under normal conditions. The weather humidity and the amount of sunlight falling on the glass can affect the curing duration. As you would expect curing tends to be faster in summer and slower in winter. Shaded or covered areas will take longer to cure
Above all, do not touch the film down until curing is complete
A few small particles or “points” may remain.
They are usually visible only from the outside and are inherent in films adhesives. Any such points do not affect the performance or life of the film in any way.
Note- Safety and security film does not attain its full strength until the adhesive has fully cured
 
Final Appraisal
Do not expect a finish product until curing is complete. Then inspect the film from a distance of about 2 metres, trying to look through rather than at the film
Remember that apparent defects may be in the glass rather than the film.

Automotive Window Film Warranty
 
Original purchaser’s limited warranty
Product warranty statement
Associated films Australia warrants to the original film purchaser that:

  1. Professionally installed automotive Elite Black & Elite safety films will not bubble, peel, crack, delaminate, demetallise and/ or fade to purple for the lifetime of the film after first installation.
  2. Professionally installed automotive Premium Black will not bubble, peel, crack, delaminate, demetallise and/ or fade to purple for 5 years after first installation.
  3. These warranties are not transferrable if there is a change in ownership of the vehicle.

 
Professionally Installed Warranty Timeline
Elite Black – Lifetime
Elite Safety – Lifetime
Premium Black – 5 Years
 
Subject to the Australian Consumer law, the obligation of Associated films Australia under the warranties is limited to replacement of products not conforming to the warranties outlined above. Warranty claims are settled by number and type of windows to be re-installed and claims are limited to the original invoice value.
 
The benefits under this warranty are in addition to other rights and remedies under a law in relation to goods or services to which the warranty relates.

These warranties do not cover damage which has been caused to the film by adhesives, suction cups, abrasive cleaners, ammonia, scratching or accident.
 
This warranty does not apply where the tint of the film and the installation of Associated films Australia Automotive window film has not been installed to comply with the State Law including but not limited to: 

  1. Road transport  (vehicle registration) regulation 2007 (New South Wales)
  2. Road safety (vehicle) regulations 2009 (Victoria)
  3. Australian vehicle standard rules (Northern Territory)
  4. Road traffic (vehicle standards) rules 1999 (South Australia)
  5. Road transport (vehicle registration) regulations (Australian capital territory) 2000
  6. Road traffic (vehicle standards) rules 2002 (western Australia)
  7. Transport operation (road use management- vehicle standards safety) regulation 2010
  8. Vehicle and traffic (vehicle standards) regulation 2001 (Tasmania)

In the event that the film is removed, it will be done in accordance with Automotive Tinting Standards. Associated films Australia is not liable if, following the removal of film, any of the demister bars fail to function.
 
Associated films Australia and its representatives shall not be liable in any manner whatsoever for damages related to use of this product in an illegal manner.
 
Subject to the Australian consumer law, failure to comply with the State laws voids all Associated films Australia warranties
 
Our goods come with the guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

How do you make a claim?

  1. Call 0416 867 096 to speak to the Associated films Australia warranty Department. The Associated films Australia Warranty Department will ask the customer if they have a Associated films Australia Automotive Window Film Warranty form for the product to validate a claim.
  2. Once all supporting has been received the Associated films Australia warranty department will analyze and either authorize or reject the claim.
  3. If the claim is accepted, Associated films Australia will remove the faulty film and replace the faulty film with new film. Associated films Australia is only responsible for the costs of replacement film and the labour costs of installing the replacement film for our Elite films, all other films have a replacement warranty only no labour is considered.
  4. If the claim is rejected Associated films Australia will inform the customer in writing

 
Subject to the Australian Consumer Law, the Associated films Australia film replaced under this warranty is covered by the Associated films Australia automotive window film warranty for the remaining period from the installation date of the original film which is being replaced.
 
What can you expect after installation?
 Like all products that use an adhesive, the adhesive must cure to achieve a proper bond to the glass. You may see some changes in the appearance of the film while it is curing. Changes are normal at the time.
 
Although the film appears perfect at first, you may see it become hazy and milky, or develop an “orange peel effect” or bubbles. This is quite normal and should not cause alarm. After curing, these apparent imperfections will disappear.
Depending on film type and thickness, curing takes from 3 to 90 days under normal conditions. The weather humidity and the amount of sunlight falling on the glass can affect the curing duration. As you would expect curing tends to be faster in summer and slower in winter
 
Above all, do not roll window up and down until curing is complete. A few small particles or “points” may remain.
They are usually visible only from the outside and are inherent in films adhesives. Any such points do not affect the performance or life of the film in any way.
Note- safety and security film does not attain its full strength until the adhesive has fully cured
 
Final Appraisal
Do not expect a finish product until curing is complete. Then inspect the film from a distance of about 1 metre, trying to look through rather than at the film
Remember that apparent defects may be in the glass rather than the film.
 
We recommend that you inform your car insurance company that window film has been installed in your vehicle. Usually there is no additional premium and the cost of replacing the films is then covered.
 
Cleaning Your Film
Your window must remain closed for at least 24 hours after tinting.
Your film is made of polyester, which is tough and scratch-resistant. Although it is tough, film is not as hard as glass and can be damaged by abrasion or unkind treatment.
Here are some simple rules which prolong the life of your film:

  • Do not clean it at all for at least 4 weeks
  • Don not attach anything at all to the film with adhesive or suction cups
  • Never clean it with abrasive or ammonia based products
  • Never use a brush to clean it
  • Do use warm water and detergent
  • Do use a clean sponge or soft cloth